What is the role be like?

You will work within the professional services team to implement products for clients on the cloud.

Working with a Project Manager you will complete project tasks in the areas of implementation, SQL

Reporting, and quality assurance.

Shift Timing – 1:30 PM – 10:30 PM If required need to support for Night Shift.

Responsibilities

Implementation:

You need to be able to gather customer’s requirements and perform hands-on configuration of products to meet

client needs.

You will need to be able to clearly understand conceptualize, document and execute project plans and manage

document repository for customers.

Assist in documentation of the project and client-related activities.

Participate in client support activities upon escalation of more complex investigative support issues to your

team.

Excellent mathematical/statistics skills

Working knowledge of programming languages/concepts, Ability to write and understand pseudo-codes.

Quality Assurance:

As part of the implementation process, you will need to perform quality assurance prior to delivery to clients.

You will assist in the development of bespoke test plans that will allow you to determine if the software

configuration and data are correct for the client’s specific use cases.

You will participate in defect finding, logging defects, defect verification and preparing Implementation/QA test

plans.

SQL & Reporting

Works with clients and internal teams to gather and define reporting needs.

SQL Query Tool experience.

Create efficient standard and custom reports utilizing data from multiple tables by leveraging SQL queries, pivot

tables, statistical formulas, lookups, functions.

Who can apply?

0–2-year experience with an IT/Software SaaS company in an implementation, Reporting/ QA role, working

knowledge of SaaS and SQL.

Successful candidates will have a balance of functional (business) and technical experience. Ability to analyse

problems and provide potential solutions. Ability to analyse and document business processes.

Be able to effectively communicate with technical development teams and with client teams about client

requirements.

Superior written and verbal communication skills required.

Strong client and service orientation and a high level of passion for service excellence.

Excellent organization and time management skills with the ability to multi-task effectively prioritize deliverables

and function in a flexible environment and delivering completed work on time and with accuracy.

Proficiency in MS Office Suite required.

Proficiency in SQL is required.