What is the role be like?

Implementation:

• You need to be able to gather customer’s requirements and perform hands-on configuration of products to meet client needs.
• You will need to be able to clearly understand conceptualize, document and execute project plans and manage document repository for customers.
• Assist in documentation of the project and client-related activities.
• Participate in client support activities upon escalation of more complex investigative support issues to your team.
• Excellent mathematical/statistics skills
• Working knowledge of programming languages/concepts, Ability to write and understand pseudo-code

Quality Assurance:

• As part of the implementation process, you will need to perform quality assurance prior to delivery to clients.
• You will assist in the development of bespoke test plans that will allow you to determine if the software configuration and data are correct for the client’s specific use cases.
• You will participate in defect finding, logging defects, defect verification and preparing Implementation/QA test plans.
• SQL & Reporting
• Works with clients and internal teams to gather and define reporting needs.
• SQL Query Tool experience.
• Create efficient standard and custom reports utilizing data from multiple tables by leveraging SQL queries, pivot tables, statistical formulas, lookups, functions

Who can apply?

• Four-year Bachelor’s degree from a college or university required, Computer Science degree preferred. Knowledge of programming languages and SQL is a plus.
• 0-1 year experience with an IT/Software SaaS company in an implementation, Reporting/ QA role, working knowledge of SaaS and SQL.
• Successful candidates will have a balance of functional (business) and technical experience. Ability to analyze problems and provide potential solutions. Ability to analyze and document business processes.
• Be able to effectively communicate with technical development teams and with client teams about client requirements.
• Superior written and verbal communication skills required.
• Strong client and service orientation and a high level of passion for service excellence.
• Excellent organization and time management skills with the ability to multi-task effectively prioritize deliverables and function in a flexible environment and delivering completed work on time and with accuracy.
• Proficiency in MS Office Suite required.
• Proficiency in SQL is required.

What do we offer?

Health & Wellness

Paid time off

Learning at work

Fun at work

Perks and benefits

Care for family